Terms of service

Terms and conditions for Balcour ApS

These terms and conditions apply to all purchases made in Balcour's webshops, including www.balcour.co. By completing a purchase, you accept these terms.

Seller

Balcour ApS
Teglværksgade 19, 1. th.
8000 Aarhus C, Denmark
VAT/CVR: DK46451260
Email: info@balcour.co

Prices and payment

All prices are shown in the currency of your market and include VAT. We reserve the right to change prices without notice - the price that applies to your purchase is the one shown at the time of purchase.

We accept payment by card (Visa and Mastercard), Apple Pay, Google Pay, PayPal and Klarna (where available). The amount is charged to your account when your order is shipped.

Conclusion of the contract

A contract is concluded when you receive an order confirmation by email. If you do not receive an order confirmation, please contact us at info@balcour.co.

Delivery

Please see our shipping policy for details of delivery times, shipping and delivery.

Right of withdrawal and returns

As a consumer, you have a statutory 14-day right of withdrawal, counted from the day you receive your goods. In addition, we offer a voluntary 30-day return guarantee. Please see our refund policy for how to return an item.

Warranty claims

Under consumer law, you have a 2-year (24-month) legal guarantee if an item is defective. A claim must be made within a reasonable time after you discover the defect. Please contact us at info@balcour.co if you wish to make a claim.

If the claim is justified, we refund your reasonable shipping costs.

Product information

We aim to provide accurate product descriptions, images and specifications. Minor variations may occur, and we cannot be held responsible for printing errors or sold-out items.

Personal data

We process your personal data in accordance with our privacy policy.

Complaints and disputes

If you wish to complain about a purchase, please contact us first at info@balcour.co. If we cannot find a solution together, you can submit a complaint to:

Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark - www.naevneneshus.dk

Limitation of liability

Balcour ApS cannot be held liable for indirect losses or damage beyond what is permitted by applicable law.

Changes to these terms

We reserve the right to change these terms and conditions. Changes apply to purchases made after the date they take effect.

Last updated: 12 November 2026