Shipping policy

Shipping and delivery at Balcour

Delivery time

Processing time: Orders placed before 2 pm on a working day are normally shipped the same day from our warehouse in Denmark. Orders placed at weekends or on public holidays are shipped on the next working day.

Delivery time: The expected delivery time is 1-3 working days after dispatch, depending on your country.

Shipping

We ship with DHL. Delivery to a DHL ServicePoint or parcel shop is free. Home delivery is also available - the price is shown at checkout.

Delayed deliveries

We do our best to deliver on time, but unforeseen circumstances at the carrier can occur. If there is a significant delay, we will contact you by email.

Uncollected parcels

If a parcel is not collected from the ServicePoint or delivery is refused, and the parcel is therefore returned to us, we reserve the right to charge a handling fee to cover return shipping and handling. The fee will be deducted from any refund.

Damage in transit

If the parcel or product is damaged when you receive it, please contact us straight away at info@balcour.co with photos of the damage. We will sort it out as quickly as possible and send you a replacement if needed.

Where we deliver

We deliver to the countries available at checkout. If you have any questions about delivery to your country, please contact us at info@balcour.co.

Last updated: 12 November 2026