Refund policy

At Balcour, we want you to be happy with your purchase.

If, against all expectations, something is wrong with your Pressurebox or your Motion Grip Socks, or if you would like to return your item, our customer service team will help you all the way.

30-day return guarantee

You have 30 days to return your item, counted from the day you receive it. That is more than twice the 14-day statutory right of withdrawal - we simply want to make sure you have plenty of time to try the product. Your statutory right of withdrawal is not affected.

How to return an item

Register your return in our return portal, or contact our customer service via our contact page or at info@balcour.co. We will guide you through the return process and send you the instructions you need.

Please have your order number ready when you get in touch - it helps us handle your return as quickly as possible.

Please note

  • Your return must be registered and sent within 30 days of the date you received your item.
  • The item must be returned in the same condition as you received it and in its original packaging.
  • You are welcome to open the packaging and try the product, just as you would in a shop. If the product has been used beyond this, we may reduce the refund to reflect the loss in value.
  • Return shipping is paid by you, unless the return is a justified warranty claim.

Refunds

We refund the purchase amount to your original payment method no later than 14 days after we have received the item back. You will receive an email confirmation once the refund has been processed.

Warranty claims (faulty items)

You have a 2-year (24-month) legal guarantee. If your product is faulty on delivery or develops a fault within the warranty period, please contact us at info@balcour.co - we will help you find a solution. For justified warranty claims, we cover reasonable shipping costs.

Before you contact us

Before you get in touch, have a look at our FAQ - most issues can be solved with a simple adjustment. If that doesn't help, write to info@balcour.co and we will get back to you as soon as possible.

Thank you for choosing Balcour!